FREQUENTLY ASKED QUESTIONS
Welcome to nestthreadllc.com! To help you better understand our products and services, we have compiled some frequently asked questions and answers. If you have other questions, please feel free to contact our customer service team.

  1. How do I place an order?
    You can find what you need by browsing our website. Select the product, choose the specifications (such as size and color), and then click “Add to Cart”. After completing your selection, go to the shopping cart, follow the prompts to fill in your shipping information and payment method, and submit the order.
  2. Can I change or cancel my order?
    Once you submit your order, we will process it as soon as possible. If you want to change or cancel your order, please contact us as soon as possible by email (wendwesengediso@nestthreadllc.com). If the order has not been shipped, we will do our best to accommodate your request.
  3. When will my order be shipped?
    Orders are usually shipped within 1-3 business days after confirmation. You will receive a confirmation email with tracking information when it is shipped so that you can track the status of your order at any time.
  4. How much is the shipping cost?
    The shipping cost is calculated based on the weight of the order and the destination address. We clearly display shipping costs at checkout and offer free shipping for eligible orders, please check our website for details.
  5. What is your refund policy?
    If you are not satisfied with your purchase, please refer to the Refund Policy on our website. You have the right to request a refund within 30 days of receiving the product. Please ensure that the product is unopened and in a resalable condition. For detailed steps, please check the Refund Policy.
  6. Are your products guaranteed?
    Yes, our products are covered by the manufacturer’s warranty. The specific warranty terms and conditions vary by product. If you have any questions, please check the product description or contact the customer service team for more information.
  7. How to contact customer service?
    If you have any questions or need help during the shopping process, please feel free to contact us at the following methods:
    ● Email: wendwesengediso@nestthreadllc.com
  8. Are your products tested and certified?
    All our products undergo rigorous quality testing and meet relevant standards to ensure safety and durability. We are committed to providing the best quality products for your pet.