REFUND AND RETURNS POLICY
Thank you for choosing nestthreadllc.com (hereinafter referred to as “we” or “our company”) as your shopping partner. We are committed to providing high-quality products and hope that you are satisfied with your purchases. If you are not satisfied with any of the items in your order, please refer to the refund policy below.

  1. Scope of Refund Application
    We accept refund applications in the following situations:
    ● The product is defective or damaged
    ● The product does not match the description when you placed the order
    ● You apply for a refund for a new product that has not been opened after receiving the product
  2. Refund Application Time Frame
    Please submit a refund application within 30 days of receiving the product. Refund requests after this period will not be accepted.
  3. How to Apply for a Refund
    To apply for a refund, please follow the steps below:
  4. Contact Customer Service: Please contact our customer service team by email (wendwesengediso@nestthreadllc.com) and provide your order number and the reason for the refund.
  5. Return the product: If the application is approved, we will provide a return address and return instructions. Please return the product and its original packaging, all accessories and instructions.
  6. Confirmation of return: Once we receive the returned item and confirm its status, your refund request will be processed within 5 business days.
  7. Refund amount
    The refund will be refunded in the form of your original payment method, including the purchase price of the item and related taxes. If your order is eligible for free shipping, the refund amount may be deducted from the actual shipping fee.
  8. Exceptions
    The following situations do not apply to the refund policy:
    ●The item has been used or damaged (not caused by us)
    ●Specially customized or clearance items
    ●Limited price items or promotional items (unless defective or damaged)
  9. Refund processing time
    Once the refund request is approved, the processing time is 5-10 business days, depending on your payment method and bank processing time.
  10. Contact us
    If you have any questions about the refund or need further assistance, please feel free to contact our customer service team:
    Email: wendwesengediso@nestthreadllc.com
    We thank you for your support of nestthreadllc.com and look forward to providing you and your pet with quality service and products!